Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
MetricFox will always do our best to fulfill your needs and meet your expectations, but it is important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. We have no desire to trick you into purchasing and paying for something that you might later regret. What we do want is what’s best for both parties, now and in the future.
You the Client: You will need to clearly communicate what you expect us to do. MetricFox in turn will give you an agreement that states the deliverables and agreed upon compensation once those deliverables are met. Typically our development and services have milestones. Once each of these milestones are met, payment may be required. You agree to give us the things we jointly agree that we need to complete the project milestones and in the format we need it.
We will also need you to review our work, provide feedback and approval in a timely manner. We work off of deadlines, and those go both ways. You agree to be be bound by dates we set together. Finally, you agree to stick to the payment schedule. If any of the deliverables do not meet your approval, you may request a refund for any undelivered work or services. To request a refund, you simply must submit an email to support@MetricFox.com stating what deliverable has not been met and reasons for this request. MetricFox will then review this request and reply back within 48 hours.
MetricFox: We have the experience and ability to do everything we state we will do in our deliverables and we will do it all in a professional and timely manner. MetricFox will endeavor to meet every deadline that is set. MetricFox agrees to give you a refund within 90 days for any work that has not been done according to the stated deliverables.
Any deliverable that has been accepted and paid for is excluded from any refund. Any request made after 30 days of payment is excluded. MetricFox cannot refund unless the request for refund is made within 30 days of payment.